List of Top 6 Call Centers in Islamabad
Are you in search of expanding your business or seeking career opportunities in Islamabad? The capital city is not only a core location for government affairs but also has a significant impact on facilitating a vast number of businesses to extend their services and individuals to seek jobs in many national and multinational companies. Recently, with the development of other business sectors including real estate, textile, fashion and designing, and cafes, etc. Call centers in Islamabad have also spread their wings to support businesses and individuals.
Do you know, according to a report published on December 4, 2023, there are 10,521 call centers in Pakistan?
Furthermore, Call centers play a vital role both in promoting businesses and helping youth find jobs and showcase their skills to the multinational market. An average of 127 individuals work in a BPO call center. However, the numbers vary depending on the size of an organization.
In addition, the rising number of call centers in Islamabad is due to its reliable performance and client-centered approach. It is also due to the growing business and IT sectors in the city, and probably, many of them may not be able to keep in-house teams. So, they tend to hire call center BPO services. (Seems unnecessary) Here, after a keen survey, we have listed some of the best call centers in Islamabad based on their structure and performance. You can also read about our blog on housing societies in Islamabad.
List of Top Call Centers in Islamabad
1. Ibex Islamabad
Ibex is a well-known BPO (Business Process Outsourcing) company in Islamabad. Its office is located in I-10 Islamabad which is a prominent business location in the capital city. Furthermore, the company was founded in 2002 and now operates in many countries including Pakistan, the USA, the Philippines, Jamaica, and countries in Central America (Nicaragua, and Honduras). In Pakistan, Ibex has employed more than 1200 individuals. However, it is also one of the best Call centers in Islamabad for females. The cafe of this call center provides cozy vibes and a diverse menu to choose from and is considered one of the best cafes in Islamabad.
The Ibex is committed to building effective customer engagement and insightful solutions to safeguard client’s investments, lessen operational and financial risk, and accelerate ROI (Return on Investment). Furthermore, Ibex provides its outsourcing services to the world’s startups, scale-ups, and blue-chips.
Being one of the top call centers in Islamabad, Ibex has expanded its tentacles to almost every sector. These sectors include travel and hospitality, delivery and logistics, health tech and wellness, retail and e-commerce, streaming and entertainment, and banking and financial services.
In addition, Ibex also expands its services by providing staff augmentation services to the business which can assist them in expanding their team, lowering hiring costs, finding talent globally, and ensuring a fast hiring process.
Likewise, the company also provides enhanced CX (customer experience) outsourcing with the power of AI (artificial intelligence) to improve customer interaction, hit KPIs faster, accelerate CX agility, and boost up privacy and security.
2. Outright Pakistan
The Outright BPO office in Pakistan is located at I-10 Markaz Islamabad on the 3rd floor of Time Square Plaza. It was founded in 2019 having employed approximately 100 employees. Moreover, Outright also has offices in other cities of Pakistan including Rawalpindi and Faisalabad.
Outright Pakistan is a BPO Services Company mainly supporting small and medium business enterprises with affordable services. Being one of the most prominent names in the Islamabad call center realm, Outright Pakistan is committed to focusing on achieving the core goals of its clients, and providing the youth with the bulk of opportunities to seek their career. In addition, Outright Pakistan is also the provider of morning shift call center jobs in Islamabad and Urdu call center jobs in Islamabad.
The services Outright provides are customer-centric inbound support, web development, social media outreach, HR support, accounting, taxation services, SEO services, recruitment, and sales-focused outbound strategies.
Similarly, some distinctive features of Outright are a team of highly skilled professionals, cutting-edge technology, and commitment to increase efficiency and enhance the overall performance of a business or startup. In short, there are more than 200 call centers in the city but Outright Pakistan is one of the best call centers in Islamabad.
3. Atlantis BPO Solutions
Atlantis BPO Solutions shares its part as one of the leading top call centers in Islamabad having a focus on providing customer-centric solutions. Also, it is one of the highest paying call centers in Islamabad located in Software Technology Park I-9/3 Block B, Islamabad. Moreover, the company currently employs approximately 200 individuals and also provides solutions to its clients to pick the best talent from the pool.
Moreover, the outsourcing company facilitates any kind of industry with its varied and flexible outsourcing solutions using different communication channels. With its dynamic strategies, BPO Solutions assists in elevating brands and businesses including hotels and restaurants in Islamabad, Tourism companies, real estate companies, and insurance companies in Pakistan. The distinctive feature of the company is its solitary planning and research for each and every project.
In addition, Atlantis BPO has structured a set of procedures that sets it somehow apart from other call centers in Islamabad. The set of procedures encompasses Analysis, Strategy, Implementation, Reporting, and Success.
4. Call Box BPO
CBB office is located in United Plaza G 7/2 Blue Area. Located in the main hub of Islamabad, Call Box BPO is also a priority for job seekers. Along with providing outsourcing services to many national and international brands, the CBB is also expanding its platform to facilitate youth with showcasing their talent.
Call Box BPO rises (Use a simpler synonym) as a diverse business promoting agent in Islamabad having expertise in providing various services including inbound calls, outbound calls, B2B support, Customer Support, Data entry, telemarketing, and brand promoting. The professional team is committed to assisting businesses and startups to get more potential leads and then convert the leads into profitable sales. It also assists individuals to start their careers by providing them with countless job opportunities or making them earn themselves by reminding them the value and appreciation of online earning websites and other online platforms.
Besides, CBB (Call Box BPO) is known for its customized business outsourcing services. As one of the top call centers in Islamabad, it has extended its services to multinational platforms including the USA, Canada, and the UK markets. Since 2015, the company has primarily focused on achieving the goals of its clients which are undoubtedly speeding up revenue growth, improving functional strength, gaining customer satisfaction levels, and reducing costs.
5. Touchstone Communications
Have you heard that at Touchstone Communication, the average salary ranges from PKR 38,530 to PKR 70,000 per month?
Touchstone Communication holds a prime position on the list of call centers in Islamabad. Since 2003, the company has been the trusted partner of businesses, startups, and individuals with successful careers. The Touchstone Communication is located at Suite 212, Second Floor, Evacuee Trust Complex, Agha Khan Rd, F-5, Islamabad. The location is also close to one of the top universities in Islamabad, Riphah International University.
In the call center landscape, Touchstone Communication has earned a prominent name by providing its clients with modified services including PCI-DSS (Payment Card Industry Data Security Standard), Omni-Channel, Inbound, Outbound, and Business Process Outsourcing (BPO). The call center provides its service to several industries including Travel, E-retail, Solar, Debt Settlement, Trucking and Logistics, and Digital Marketing Services.
Also, Touchstone is an ISO (International Organization for Standardization) certified contact Center solution to Boost its clients’ business progress.
In addition, the core characteristics of Touchstone Communication are facilitating its clients to save 40% to 70% by outsourcing, hiring skilled persons from the talent fool immediately, and lowering hiring risk and costs. Moreover, it also builds a connection between individuals and businesses. So, a business can hire a professional and talented person, and a person can find his or her dream career.
6. Mars BPO
Mars BPO is serving as a bridge between businesses and their success. It was established in 2013, and since then the Mars Call Center Islamabad has been providing exceptional customer support and customer engagement solutions. The professional and devoted team of Mars BPO is committed to making its clients’ businesses successful. The office of the Mars BPO is located in Rawalpindi at Murree Rd, near UBL Bank And Soneri Bank, Chandni Chowk Block B Satellite Town.
Moreover, the company keeps itself apart from other call centers in Islamabad having exceptional features including Inbound and Outbound Call Center Services, Quality Assurance, Continuous Improvement, Tailored Solutions, a Customer-Centric Approach, Multi-Channel Support, Customer Relationship Management, and Dedicated Professionals. Furthermore, the Mars BPO delivers its services to small-scale and large-scale businesses with 24/7 support to maintain their growth journey. Call center is also a better option to consider for online shopping websites to grow and draw traffic as it is helpful for physical businesses.
Conclusion
We have discussed call centers in Islamabad, their services and procedures, and how they operate to boost business and brands. Furthermore, we also discussed their contribution to mitigating the unemployment ratio in the country. Consequently, call centers assist businesses to maintain and grow and individuals to get career opportunities.
FAQs
Which call center pays the highest in Pakistan?
Touchstone Communication is one of the highest-paying call centers in Pakistan.
How to apply for a call center job?
You can apply for a call center job by visiting their official website career pages. However, before applying you have to obtain certain skills.
What skills do you need for a call center?
Some of the skills that you need for a call center are:
- Excellent verbal communication skills
- Customer service skills
- Patience and the ability to remain calm in stressful situations
- The ability to accept criticism
What is the basic salary of a call center in Pakistan?
The basic salary of a call center in Pakistan varies depending on the structure and policy of the specific call center. However, it ranges from PKR 35,000 to 70,000.
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